Making and Shipping
All items (except for custom orders) will be made within 14-21 business days from the time of payment (excluding Fridays and Saturdays).
Customs and taxes are the customer’s responsibility, please check these before you purchase. All of our designs are sent by insured mail worldwide, for most destination it takes 4-7 business days to arrive excluding customs delays. It is possible to upgrade to Expedite shipping for 95$, this option is available at checkout. Please note that if you choose to send your parcel to a work place or an apartment building the insurance expires once it is signed for by anyone receiving it. All our designs are packed in our own design, special wooden gift boxes – strong enough for shipping and pretty enough to use as a gift box.
Our Return Policy
Your complete satisfaction with your purchase is top priority for us. If for any reason you would like to return or exchange an item you have purchased we offer a 14 days return policy. The refund for an order will be processed only once the item has arrived back to our facility and was approved to be in it’s original condition. The refund will be of 90% of the item cost with a minimum charge of 140USD.
For platinum items the refund will be 70% of the item’s value.
Return shipping is under the buyer responsibility and any charges, taxes or customs that will apply to the return shipping will be deducted from the refund amount. Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, in their original package and shipped within 14 days. Insuring returned parcels is the responsibility of the customer, if a parcel is lost or stolen we will not be able to refund.
Custom engraved jewelry items may not be returned for refund. All custom engraved rings may be returned for credit, however engraving fees are non-refundable. Special orders are final sales and are not eligible for return. Returns without pre-approval, and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
We offer a full 1 year warranty for any damage that is not the result of neglect use.
Cancellations Or Changes Of An Order
If you would like to change or cancel an order please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. A charge of up to 10% of the purchase may occur according to the original order status upon cancelling or changing the order (if you let us know within 48 hours the return/cancel will be in full). Some changes may cause delays in shipping your order.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.